At Pealtan, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. This refund policy outlines the terms and conditions for requesting a refund.
30-Day Return Policy: We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a refund. To be eligible for a refund, the item must be in the same condition as when you received it, unused, and in its original packaging. Please ensure that all tags and labels are intact.
How to Request a Refund: To initiate a refund, please contact our customer support team at Support@pealtan.com. Our team will guide you through the process and provide you with the necessary instructions. Please note that returns will need to be sent to the address provided by our customer support team.
Exceptions: Certain items are not eligible for a refund. These include perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-refundable.
European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The item must be in the same condition as when you received it, unused, and in its original packaging. Please contact our customer support team for further assistance.
Refund Process: Once we receive your returned item, our team will inspect it to ensure that it meets the refund eligibility criteria. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Missing or Late Refunds: If you have not received your refund within 15 business days of approval, please contact our customer support team at Support@pealtan.com. We will investigate the issue and assist you in resolving it.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer support team for further assistance.
Shipping for Return Items: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. We cannot guarantee that we will receive your returned item if it is not tracked or insured.
Shipping Costs: The cost of shipping is determined by the quantity of items purchased and the destination. You can calculate the exact shipping costs by adding items to your cart, proceeding to checkout, and entering your shipping address. The total cost, including shipping, will be displayed before you complete your purchase.
International Shipping: We offer international shipping to select destinations. Please contact our customer support team for more information on international shipping options.
Delivery Time: After your purchase, it typically takes 5-7 business days for us to process and dispatch your item. Standard shipping and transit times vary depending on the destination, ranging from 8-15 days for domestic orders.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at Support@pealtan.com. We are here to assist you and ensure your satisfaction.